12th SERVSIG 2022

Activity: Participating in or organising an event › Participation in conference

Description

Please Forgive me: Victims versus Observers Perspective on the Service Recovery Process
Period16 Jun 2022 → 18 Jun 2022
Event typeConference
LocationGlasgow, United KingdomShow on map

Keywords

  • service failure
  • service recovery
  • forgiveness