51st Annual EMAC Conference 2022

Activity: Participating in or organising an event › Participation in conference

Description

Please Forgive Me: Victims’ versus Observers’ Perspective on the Service Recovery Process
Period23 May 2022 → 27 May 2022
Event typeConference
Conference number51st
LocationBudapest, HungaryShow on map
Degree of RecognitionInternational

Keywords

  • service failure
  • service recovery
  • forgiveness

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