Implementing low carbon social urban tourism solutions and creating citizen empowerment through smart city hospitality

Urban tourism contributes to (local) economic prosperity, but also creates negative consequences such as CO2 emissions and pollution, overcrowding, traffic jams, noise and touristification of the city, thereby harming liveability for both residents and tourists. This project introduces the Smart City Hospitality concept, consisting of guidelines and tools, that can support cities to make the transition towards environmentally and socially responsible tourism that simultaneously contributes to long-term (economic) prosperity. Through combining hospitality principles, simulation tools, apps and serious gaming techniques, this concept supports policymakers in generating deep reflections about barriers to sustainable urban tourism and the need for transition or adaptation strategies. This project develops Smart City Hospitality guidelines and tools for cities that could help them find solutions to overcrowding, pollution, noise and numerous other problems that are caused by tourism and actively involve the public in doing so.