Comparing the Diffusion of Online Service Recovery in Small and Large Organizations

Larry Neale, Jamie Murphy, Arno Scharl

Research output: Contribution to journal › Article › Research › peer-review

Original language	English
Pages (from-to)	165-181
Number of pages	17
Journal	Journal of Marketing Communications
Volume	12
Publication status	Published - 2006

Cite this

@article{c109570cbc88477491fa24f6edbafc0b,

title = "Comparing the Diffusion of Online Service Recovery in Small and Large Organizations",

author = "Larry Neale and Jamie Murphy and Arno Scharl",

year = "2006",

language = "English",

volume = "12",

pages = "165--181",

journal = "Journal of Marketing Communications",

issn = "1352-7266",

publisher = "Routledge",

}