Customer satisfaction management: Exploring temporal changes in nonlinearities in satisfaction formation of skiers

Kurt Matzler, Josef Mazanec, Andreas Strobl, Karin Teichmann

Research output: Contribution to journal › Article › Research › peer-review

Original language	English
Pages (from-to)	398-417
Journal	Problems and Perspectives in Management
Volume	19
Issue number	2
DOIs	https://doi.org/10.21511/ppm.19
Publication status	Published - Jun 2021

Keywords

customer satisfaction management, attribute performance, Kano model, prospect theory, ski resorts

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