How Communication Modes Determine Website Satisfaction

Brigitte Stangl; Astrid Dickinger

How Communication Modes Determine Website Satisfaction

Brigitte Stangl, Astrid Dickinger

School of Tourism and Service Management

Wirtschaftsuniversität Wien

Research output: Chapter in Book/Report/Conference proceeding › Chapter › Transfer

Abstract

Original language	English
Title of host publication	Information and Communication Technologies in Tourism 2010
Subtitle of host publication	Proceedings of the International Conference in Lugano, Switzerland, February 10–12, 2010
Editors	Ulrike Gretzel, Rob Law, Matthias Fuchs
Place of Publication	Lugano, Switzerland
Publisher	Springer
Pages	273-284
ISBN (Print)	978-3-211-99406-1
Publication status	Published - 2010
Event	Information and Communication Technologies in Tourism 2010 - Lugano, Switzerland Duration: 10 Feb 2010 → …

Conference

Conference	Information and Communication Technologies in Tourism 2010
Abbreviated title	ENTER 2010
Country/Territory	Switzerland
City	Lugano
Period	10/02/2010 → …

Cite this

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title = "How Communication Modes Determine Website Satisfaction",

author = "Brigitte Stangl and Astrid Dickinger",

year = "2010",

language = "English",

isbn = "978-3-211-99406-1",

pages = "273--284",

editor = "Ulrike Gretzel and Rob Law and Matthias Fuchs",

booktitle = "Information and Communication Technologies in Tourism 2010",

publisher = "Springer",

address = "Germany",

note = "Information and Communication Technologies in Tourism 2010, ENTER 2010 ; Conference date: 10-02-2010",

}

Stangl, B & Dickinger, A 2010, How Communication Modes Determine Website Satisfaction. in U Gretzel, R Law & M Fuchs (eds), Information and Communication Technologies in Tourism 2010: Proceedings of the International Conference in Lugano, Switzerland, February 10–12, 2010. Springer, Lugano, Switzerland, pp. 273-284, Information and Communication Technologies in Tourism 2010, Lugano, Switzerland, 10/02/2010.

How Communication Modes Determine Website Satisfaction. / Stangl, Brigitte; Dickinger, Astrid.
Information and Communication Technologies in Tourism 2010: Proceedings of the International Conference in Lugano, Switzerland, February 10–12, 2010. ed. / Ulrike Gretzel; Rob Law; Matthias Fuchs. Lugano, Switzerland: Springer, 2010. p. 273-284.

Research output: Chapter in Book/Report/Conference proceeding › Chapter › Transfer

TY - CHAP

T1 - How Communication Modes Determine Website Satisfaction

AU - Stangl, Brigitte

AU - Dickinger, Astrid

PY - 2010

Y1 - 2010

M3 - Chapter

SN - 978-3-211-99406-1

SP - 273

EP - 284

BT - Information and Communication Technologies in Tourism 2010

A2 - Gretzel, Ulrike

A2 - Law, Rob

A2 - Fuchs, Matthias

PB - Springer

CY - Lugano, Switzerland

T2 - Information and Communication Technologies in Tourism 2010

Y2 - 10 February 2010

ER -