| Original language | English |
|---|---|
| Title of host publication | Recent Advances in Retailing and Services Science, Conference 2010, Conference Proceedings (CD), European Institute of Retailing and Services Studies (EIRASS) |
| Place of Publication | Istanbul, Turkey |
| Pages | 242-242 |
| Number of pages | 1 |
| ISBN (Electronic) | 978-90-6814-180-1 |
| Publication status | Published - 2010 |
Longitudinal Satisfaction Measurement using different Markov chain Models
Research output: Chapter in Book/Report/Conference proceeding › Conference contribution