Management Responses on Third-Party Review Websites: A Focus on Emotions and Service Recovery

Research output: Chapter in Book/Report/Conference proceeding › Chapter › Research › peer-review

Original language	English
Title of host publication	Information and Communication Technologies in Tourism 2017
Editors	Roland Schegg, Brigitte Stangl
Publisher	Springer
Pages	531-544
ISBN (Electronic)	978-3-319-51168-9
Publication status	Published - 15 Feb 2017
Event	Information and Communication Technologies in Tourism 2017 - Rome, Italy Duration: 24 Jan 2017 → 26 Jan 2017 Conference number: 2017

Conference	Information and Communication Technologies in Tourism 2017
Abbreviated title	ENTER
Country/Territory	Italy
City	Rome
Period	24/01/2017 → 26/01/2017

Cite this

@inbook{62d11fe889494cc5b547ad89b6caa673,

title = "Management Responses on Third-Party Review Websites: A Focus on Emotions and Service Recovery",

author = "Lidija Lalicic and Astrid Dickinger",

year = "2017",

month = feb,

day = "15",

language = "English",

pages = "531--544",

editor = "Roland Schegg and Brigitte Stangl",

booktitle = "Information and Communication Technologies in Tourism 2017",

publisher = "Springer",

address = "Germany",

note = "Information and Communication Technologies in Tourism 2017, ENTER ; Conference date: 24-01-2017 Through 26-01-2017",

}

TY - CHAP

T1 - Management Responses on Third-Party Review Websites: A Focus on Emotions and Service Recovery

AU - Lalicic, Lidija

AU - Dickinger, Astrid

N1 - Conference code: 2017

PY - 2017/2/15

Y1 - 2017/2/15

M3 - Chapter

SP - 531

EP - 544

BT - Information and Communication Technologies in Tourism 2017

A2 - Schegg, Roland

A2 - Stangl, Brigitte

PB - Springer

T2 - Information and Communication Technologies in Tourism 2017

Y2 - 24 January 2017 through 26 January 2017

ER -